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Privacy Policy

Effective Date: 11/10/2025
Last updated: 11/10/2025

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1. Introduction

Memento Imagery, LLC (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide through our website (www.mementoimagery.com), online forms, emails, and business interactions.

By using our Site or booking our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that helps us provide professional real estate and aerial photography services, communicate effectively, and comply with applicable laws.

Information you provide directly:

  • Name, company, phone number, and email address

  • Property address and project details

  • Billing and payment information (processed securely through third-party providers such as Stripe or Venmo Business)

  • Any additional details shared through contact forms or email correspondence

Information collected automatically:

  • IP address and browser type (for basic analytics and security)

  • Pages visited, time spent on the Site, and referring websites (via standard cookies or analytics tools like Wix Analytics or Google Analytics)

3. How We Use Your Information

We use your information to:

  • Process bookings and communicate about upcoming shoots

  • Send estimates, invoices, and final deliverables

  • Provide customer support and respond to inquiries

  • Improve our website experience and service offerings

  • Maintain compliance with FAA, insurance, and business regulations

  • Send updates or promotional materials (only if you opt in)

We do not sell, rent, or trade your personal data to anyone.

4. Payment Information

All online payments are processed securely through trusted third-party platforms (e.g., Stripe, Venmo Business). We do not store or have access to your full payment card details.

5. Data Storage and Retention

  • Project deliverables (photos, videos, etc.) are typically stored for up to 60 days after final delivery, consistent with your signed Service Agreement Addendum.

  • Basic client records (e.g., invoices, estimates) may be retained longer for legal, accounting, and insurance purposes.

  • You may request data removal by contacting us (unless retention is legally required).

6. Media and Marketing Use

We may display select project images or clips in our portfolio, marketing materials, or social media to showcase our work, as described in our Service Agreement Addendum.
If you prefer your project not to be featured publicly, you can request exclusion at the time of booking.

7. Cookies and Analytics

Our website uses cookies and third-party analytics tools to understand site performance and improve your experience.
You can disable cookies in your browser settings at any time, though some site functions may not work as intended.

8. Information Sharing

We only share information when necessary to operate our business:

  • Service partners (e.g., hosting, cloud storage, delivery tools such as Dropbox or Google Drive)

  • Payment processors (for secure transaction handling)

  • Legal authorities, if required by law, regulation, or insurance investigation

All partners are required to handle your data securely and confidentially.

9. Data Security

We take reasonable administrative and technical precautions to protect your information from unauthorized access, loss, or misuse.
Despite these measures, no online platform can guarantee absolute security.

10. Your Rights

You have the right to:

  • Request access to your stored information

  • Request correction or deletion of your data (where legally permissible)

  • Withdraw consent for marketing communications
    To exercise these rights, contact us at [Insert business email, e.g., info@mementoimagery.com].

11. Children’s Privacy

Our services are intended for professional and business use only. We do not knowingly collect personal information from individuals under 18 years of age.

12. Policy Updates

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with a new effective date. Continued use of our Site constitutes acceptance of the updated policy.

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